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The awards we have achieved for quality
Customer Service Excellence - Customer Service Excellence, a new Government standard launched in March 2008, aims to bring professional, high-level customer service concepts into common currency with front-line services.
ISO/IEC 27001:2005 - ISO 27001 is an information security standard which recognises the importance of data and information to the continued success of the organisation.
ISO 14001 - ISO 14001 is an internationally recognised standard that sets out an effective environmental management system for an organisation. The standard is designed to address the delicate balance between maintaining profitability and reducing environmental impact.
Customer Contact Association Standard - The CCA Standard is an operating guide designed to assist organisations in delivering increased levels of efficiency and customer service. Contact centres are independently assessed by approved Accreditation Bodies and recommendations for accreditation are approved by CCA Standards Council.
In addition, the UCAS contact centre received the CCA Manager of the Year 2009 award and the UCAS Schools and Colleges Team were Highly Commended for Contact Centre of the Year 2009.
South West Contact Centre Forum - Winner of Manager of the Year 2009 and Highly Commended for Team of the Year 2009 for the Schools and Colleges Team.
European Call Centre Awards - Highly Commended for Small Team of the Year 2009.
Call Centre Association Awards - Winner of Manager of the Year 2009 and Highly Commended for the Schools and Colleges Team.