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The awards we have achieved for quality
Charter Mark - The Charter Mark scheme is both a standard of customer service and a quality improvement tool to assist organisations in service delivery to users. Achieving the Charter Mark standard encourages the organisation to be the best, to focus on its customers, to constantly improve and to give value for money.
Investor in People - The Investor in People award is a national quality standard which sets a level of good practice for improving an organisation's performance through training and development of its people.
ISO/IEC 27001:2005 - ISO 27001 is an information security standard which recognises the importance of data and information to the continued success of the organisation.
ISO 9001:2000 - The ISO 9000 family of international quality management standards and guidelines provides a basis for establishing quality management systems.
Beacon Company - Beacon South West brings together some of the South West's most forward thinking and ambitious companies to promote success and spearhead the growth of the region. Beacon Company status is an award given to those companies who can demonstrate outstanding achievement across a range of criteria.
National Customer Service Awards 2007 - The National Customer Service Awards celebrate the effect and impact of excellent customer service on the consumer and businesses. UCAS has received a Highly Commended award in the Customer Service Team of the Year – Public Services and Education category.
National Training Awards - The National Training Awards are universally recognised as being the premiere training award in the UK given to organisations and individuals who have achieved lasting excellence and success through training. They are aimed at those who have decided to improve their chances of success through learning new skills.
Customer Contact Association Standard - The CCA Standard is an operating guide designed to assist organisations in delivering increased levels of efficiency and customer service. Contact centres are independently assessed by approved Accreditation Bodies and recommendations for accreditation are approved by CCA Standards Council.