FAQs

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Registration

• What is a buzzword?

• One of our students has registered as an individual, what can we do?

• I have forgotten my username and password for Apply and I am a coordinator. What can I do?

• The registration details I've been sent do not work - what do I do?

Setting up staff members

• I forgot to print off the username and password for each member of staff when I set up Apply.
  What can I do?

• Can other members of staff be set up as users, referees or coordinators?

• I need to set up a staff member as a coordinator. They are already on Apply as a referee, how can I do this?

• If I transferred staff members over from last year, can they use the same username and password this year, and can I view their login details?

Setting up students' applications

• Can I organise my students into groups?

• Why are some of my students missing when I look at the 'references' and 'applications' sections?

• How do I move my students from one group to another?

Managing applications

• Can I view the progress of applications?

• When will I be able to send an application to UCAS?

• How can I print an application?

• How can I find out how my students have paid for their applications?

• Where can I find details about the status of my students' applications on Apply?

• How do I undelete my student's application?

Checking applications

• My student has completed their application, but has made a mistake. What do we do?

• How do I return an application to a student so that they can make a change?

Providing a reference

• How do I add a reference?

• One member of staff who is a referee can't edit a reference, why is this?

• What exactly are universities and colleges looking for?

• How can I give my students the best chance of getting offers for everywhere they have applied?

• This applicant left our school two years ago and I don't know what he has been doing since, what should I write in his reference?

• How much detail should I give about a student's personality?

• I was not aware of this applicant's career plans until I read about them in her personal statement. I am not convinced that she has made the best career choice.

• Where do I enter the predicted grades?

• Should I refer to a student's performance in specific modules?

• Should I include a reference for an AS-level subject the student is not taking to A-level?

• This applicant has wanted to go to a specific university since she attended a summer school there in Year 10. Should I highlight this?

• Should I vary the text about the school? I want to avoid 'cutting and pasting' and my references being the same.

• Does the reference need to be completed by the Head teacher or College Principal?

• Should I ever submit additional material or references other than that provided through the UCAS process?

• Should details of our school's policy on certification of qualifications be included in our students' references?