UCAS Track: FAQs

Do you have a question about using Track? If you do, read through this list and you may find the answer you're looking for.

Access to Track

I have forgotten my Track username and password. What can I do?

When I click on the 'log in' link I cannot get to the next page

My Personal ID, username and password are not accepted

I have been locked out of Track. What can I do?

Why can't I access my application from last year?

I get a message saying that the service has 'timed out'

Replying to offers

An offer I received direct from a university or college is not displayed on Track. What shall I do?

I want to reply to my offers but there is no reply button on Track. What can I do?

If I decline my offers, will I be eligible for Extra or Clearing?

Making changes

Why can't I add a choice on Track?

Can I add another choice to my application if I have already accepted an offer?

Can I change my replies?

Can I change my personal statement on Track?

I changed my personal statement on Track for my Route B courses but it won't save. Why?

Find out more

My question isn't answered here