Our vision and mission explained, and how to contact us if you've received excellent service, or if you need to make a complaint.
We have a commitment to provide an efficient admissions/applications system for higher education in the UK.

We aim to provide a high quality service which satisfies all customer enquiries, where and whenever required, by giving clear, accurate information and advice.


Vision and mission

Our vision is to be the go-to place for UK higher education, apprenticeships, and lifelong learning. 

Our mission is to inspire and empower people, providers, and employers to achieve their potential and thrive through choices in education, skills and learning.  


Customer focus

At UCAS, universities, schools, colleges, and prospective students are at the heart of everything we do, and every decision we make.

We're committed to delivering a first-class service to all our customers. Our dedicated teams pride themselves on going above and beyond expectations.

Customer feedback is crucial, as it helps us to continue to grow and improve our services across all channels. You can get in touch if you’ve received excellent service, or if you need to make a complaint.