On Thursday 18 August we’ll be opening the adviser portal at 07:30 (UK time) so you can check the status of your applicants and identify those who may need your support.
Posted Fri 12 August 2022 - 12:50

Advisers must not, under any circumstances, disclose the details relating to exam results, application status or mention anything which could be used to infer that information to applicants, parents, guardians, universities and colleges, or with any colleagues, who don’t have access to this information through the adviser portal, until the embargo has lifted at 08:00 (UK time) on JCQ results day. 

08:00 (UK time)

UCAS Customer Success Team opens for advisers.  

  • UK: 0345 123 8001 (calls charged at your standard rate)  
  • Outside the UK: +44 330 333 0239 (international call rates apply)  
  • Email: adviserhelp@ucas.ac.uk  

Exam Results Helpline opens: 0800 100 900. 

08:15 (UK time)

The UCAS Hub opens for students to access their applications.

Between 08:15 and 15:00 (UK time), all users will see three tiles in their UCAS Hub with links to 2022 Undergraduate and Conservatoire applications, and a link to start new applications – clearly labelled.  

UCAS Customer Experience Centre and social media support opens for applicants.  

  • UK: 0371 468 0 468 (calls charged at your standard rate)  
  • Outside the UK: +44 330 3330 230 (international call rates apply)  
15:00 (UK time) Eligible applicants can add a Clearing choice.
18:00 (UK time) UCAS Customer Success Team, social media support, and Customer Experience Centre closes.
20:00 (UK time)  Exam Results Helpline closes.


Example tiles your students may see on JCQ results day 

Supporting students with unexpected grades

If any of your students would like to appeal one or more of the grades they receive, we would advise them to contact their first-choice university or college first. It is important to keep them informed. Appeal processes vary across England/Scotland/Wales/Northern Ireland. Read the latest advice.


Our Confirmation and Clearing pages for advisers will have all the latest news and guidance.


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