Business units

Find out what each of our business units do.

Analysis and Insights

The Analysis and Insights business unit provides high quality research and analysis services to underpin the UCAS business and meet the needs of our customers.

The team delivers:

  • operational statistics and business reporting
  • analysis and research for external events and media enquiries
  • datasets, analysis and collaborative or contract research for HE providers and strategic partners

External Relations

The External Relations business unit provides intelligence and insight to enhance UCAS’ reputation, and to drive and inform the strategic development of products and services. The unit comprises many functions, including Policy and Qualifications, Press and Public Relations, Post-16 Development (including UCAS Progress), Marketing, and Events. The unit is responsible for how UCAS communicates externally, including the design and delivery of communications campaigns, and the management of communications channels.


Finance and Corporate Services

Our Finance and Corporate Services business unit is a fusion of multiple functions — financial planning and accounting, facilities and building management, procurement, programme and project management, corporate governance and performance, organisational development, enterprise architecture, legal and compliance, and the CEO Office.

The Finance Team also defines UCAS' financial strategy.


Technology, Operations, and Customer Experience

The Technology, Operations, and Customer Experience business unit is responsible for digitising the UCAS business model, and the planning, oversight, and delivery of the end-to-end annual admissions delivery cycle across all UCAS schemes, including customer interactions and experience.

The unit comprises technology development, enterprise architecture (people/process/data/technology), IT engagement management, service development and management, customer experience, solution delivery, and service assurance.

Operating in a responsive, agile manner, the business unit delivers the digital products and services used by students, providers, advisers, and commercial partners. In addition, it provides the corporate infrastructure (e.g. networks, communications) and information systems (e.g. CRM, ERP) necessary to ensure UCAS is an efficient and effective 'digital by default' enterprise.

It includes key services and events covering the processing of applications, collection of courses data, verification services, Awarding Body Linkage (ABL), SQA results day, A level results day, Confirmation and Clearing, and managing other critical milestones for all UCAS schemes.

The unit is also responsible for the relationship managers, Professional Development Team, HEP and Schools Team, and the Customer Experience Centre.


Chief Executive Office

The Chief Executive Office business unit is responsible for CEO support and HR. The HR function includes Talent and Learning, Recruitment, HR Operations, and HR Business Partnering.


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