Contact UCAS

Find out how to contact us by phone or social media, and when we're open.
How to use Apply 2018
If you’re applying for 2018 entry, watch this video to help you fill in your UCAS application.
View more videos
Not sure how to start your personal statement?
Our video contains advice from an admissions tutor about how to plan, start, structure and end your personal statement.
View more videos

Before you pick up the phone, check out our FAQs – here you'll find the answers to questions we get asked most often. It could save you a phone call!

We don’t have an email address, but you can reach us with a direct message on Facebook or Twitter.

For security purposes, you’ll need to call us if you have a question about, or need help with, your application. 

Talk to us on social media

If you have a question or want to know more about what's happening at UCAS, there are different ways to get involved.

Post a question on Facebook

Tweet us @ucas_online

Hear from other students

Watch how-to guides

Lost or forgotten your password?

If you've lost or forgotten your login details, it's easy to reset them or request a reminder.

Reset your password or request a username reminder

Call us

Our normal opening hours are Monday to Friday, 08:30 – 18:00 (UCAS Progress lines are open 09:00 – 17:00). Calls will be charged at your standard network rate.

Our Customer Experience Centre will close at 12:00 on Fri 20 October. It will reopen at 08:30 (UK time) on Mon 23 October.
Please have your Personal ID ready so we can find your records quickly. Make sure you're calling the right number!

Please call us if you have a change or request about your application. We take your security very seriously, so we need to speak to you on the phone to make changes.

Course/programme type UK number Calling from outside the UK?
Undergraduate (UCAS Undergraduate) 0371 468 0 468 +44 330 3330 230


Course/programme type UK number Calling from outside the UK?
Conservatoires (UCAS Conservatoires) 0371 468 0 470 +44 330 3330 232


Course/programme type UK number Calling from outside the UK?
UCAS Progress 0371 468 2 568 +44 371 468 2568


Course/programme type UK number Calling from outside the UK?
Postgraduate (UKPASS) 0371 334 4 447 +44 330 3330 235


Course/programme type UK number Calling from outside the UK?
Postgraduate teacher training (UCAS Teacher Training) 0371 468 0 469 +44 330 3330 231

  • We aim to answer all calls within 60 seconds.
  • If you are calling from outside the UK, please call the '+44' telephone number above for the type of study you are interested in. If you cannot access this number, please use the UK number, replacing the first 0 with +44 (these numbers may have higher call rates).
  • If you have hearing difficulties, call the Text Relay service on 18001 followed by the relevant number in the table above (or on +44 151 494 1260 [text phone] from outside the UK – you'll need to ask the operator to dial the relevant number in the table above).

Attending a UCAS higher education exhibition?

If you're having trouble with your booking, please view our frequently asked questions.

Or you can contact us

How to find us

UCAS is based in Cheltenham, Gloucestershire — we're well served by road and rail links, and within easy reach of both Bristol and Birmingham airports.

New Barn Lane
GL52 3LZ

See how to find us

Rosehill access

UCAS is committed to creating an inclusive environment for all staff, candidates, and visitors, and we aim to ensure our building and facilities are accessible for all. Our Rosehill office and facilities include:

  • a car park for visitors
  • park and ride at Cheltenham Racecourse (opposite side of New Barn Lane)
  • ramped access at the front of the building
  • automatic doors and lifts to all floors
  • reception and security staff to provide advice and assistance

If you have any specific access needs, please contact your host before your visit, who will ensure your needs are met wherever possible.

Company registration

Company number: 2839815

Registered charity number: 1024741 (this number relates to England and Wales only)

VAT registration number: GB 618 2306 57

Registered charity number: SC038598 (this number relates to Scotland only)