The Customer Experience Partner provides clear, efficient, accurate, engaging, and emotionally aware information to our customers, to guide and support them through the appropriate contact channel to meet their needs.
They alert team managers to any risks in process or emerging contact trends that may impact the core service offering of the business, or core UCAS products.
Closing date: 19 Aug 2020
Full-time or part-time: Full-time
The role holder is responsible for shaping UCAS digital and B2B commercial marketing strategies and activity.
You will be the leading strategic digital thinker in the Sales and Marketing Business Unit, working across the business with colleagues in sales, technology, operations, and product to help define our approach to digital communications. You will work to identify how current and future trends in digital marketing strategy can benefit both UCAS clients and our own marketing activity. At the same time, you will drive the marketing activity for UCAS brands to increase awareness and sales in commercial markets.
Closing date: 19 Aug 2020
Department: Sales and Marketing
Full-time or part-time: Full-time
Salary: £55,000 – negotiable for exceptional candidates
Responsible for the day-to-day management of all digital marketing operations, overseeing campaign development and implementation covering paid media, SEO, email, and marketing fulfillment in support of internal and external customers.
Closing date: 19 Aug 2020
Department: Sales and Marketing
Full-time or part-time: Full-time
Salary: £44,000 – negotiable for exceptional candidates
The role holder is responsible for working with the Head of Marketing, Content, and PR to shape UCAS’s reputation, brand, and information and advice content across key channels, including media, social, and ucas.com. The post holder will work closely colleagues across marketing and strategy and public affairs to contribute to our overall public affairs programme.
Closing date: 19 Aug 2020
Department: Sales and Marketing
Full-time or part-time: Full-time
Salary: £55,000 – negotiable for exceptional candidates
Researching, planning, and producing fully optimised content for ucas.com (including the Hub) to inspire and facilitate progression in education through information and admissions services. This requires creating the desired presence across content categories. The content created needs to inspire the audience to follow content journeys in order to build knowledge and understand the choices open to them.
Closing date: 19 Aug 2020
Department: Sales and Marketing
Full-time or part-time: Full-time
As a Lead Product Manager, you will be responsible for defining the strategy for a portfolio of customer products and will be responsible for identifying and defining the needs of the customer/end user and evaluating a wide range of opportunities as the business diversifies into new markets.
Closing date: 12 Aug 2020
Department: Digital and Data
Full-time or part-time: Full-time
To develop and direct an effective ethics and compliance programme in order to protect and enhance UCAS’ reputation and values, by mitigating the risk of breaches to company policies, procedures, and relevant regulations, notably FCA and UK Bribery Act.
Department: Finance and Corporate Services
Full-time or part-time: Full-time
Our trustees provide strategic guidance and scrutiny, and are accountable for ensuring our strategy demonstrably meets our charitable objectives and delivers public benefit.
Closing date: 17 Aug 2020
Full-time or part-time: Full-time
Location: UCAS – Cheltenham
The Site Reliability Engineer (SRE) will proactively ensure the stability, resilience and scale of our services by automation, testing and engineering.
Department: Digital and Data
Full-time or part-time: Full-time
Location: Cheltenham, but with flexible working
