Change and Release Analyst

Responsible for managing all changes and releases to the UCAS business services infrastructure and applications, and minimising any risk and disruption to the business arising from change implementation.
Closing date
20 Dec 2017
Salary
£35,000
Location
Cheltenham
Full-time or part-time
Full-time
Department
Technology

About the Technology department

Technology delivers digital products and services used by applicants, providers, advisers, and commercial partners, while ensuring UCAS has a ‘digital by default’ infrastructure. UCAS is currently in a phase of digital acceleration – our approach is responsive, agile, and customer-focused.

The Technology department is divided into four primary functions – Technology Development, Technology Experience, Service Management, and Enterprise Architecture. As we develop our services, our teams work seamlessly in a digital ecosystem that balances the needs of learners and education providers, and ultimately adds value to the learner journey.

If you have a thirst to be at the cutting edge of technology and thrive off a fast-paced technical environment, we’d love to hear from you.


About the role

Key duties and responsibilities:

  • Support the Change and Release Lead in monitoring and planning activities across all environments, with the overall oversight for change management and service transition processes.
  • Support the Change and Release Lead and Core Technology Partner (CTP) to design and implement the release schedule and individual release plans. Both are aligned with business priorities.
  • Ensure all aspects of the releases, both technical and non-technical, are considered together.
  • Responsible for ensuring adherence against the release schedule, and the successful implementation of any changes.
  • Provide management information on the progress of a release (may require coordination with CTP release team).
  • Assist the CTP with the appropriate management of changes to all environments (across all platforms, both on-premise and in the cloud). This requires releases to be deployed in a controlled manner.
  • Ensure all changes and releases are reviewed for quality assurance, risk assessed, and prioritised consistently and appropriately, and all interested parties are made aware of the change. Help assess service readiness against service transition acceptance criteria.
  • Support the Change and Release Lead at the appropriate transition/change management governance boards and processes. Prepare material for and schedule release readiness reviews/change board.
  • Coordinate with the CTP to identify and communicate the change schedule and projected service outage to the Change and Release Lead, and service delivery managers.
  • Coordinate with the CTP to ensure all scheduled releases are deployed in a controlled manner, in accordance with UCAS’ requirements and standards.
  • Ensure the CTP manages changes and releases within defined SLAs.
  • Deputise for Change and Release Lead during sick leave and holidays.
  • Maintain close collaborative working relationships with Service Delivery Management, and CTP’s Change/ Release, Service Transition, Problem/Incident Management functions.

Package

Up to £35,000 with 25 days annual leave, voluntary flexible benefits, paid volunteering days, and a contributory stakeholder pension. It’s not just about the financial benefits that UCAS offers – on-site you can also benefit from our restaurant, affordable gym membership, free parking, unlimited tea and coffee, and many other perks. You’ll enjoy an exciting, agile working environment, with a vibrant culture and flexible approach to work, all of which reflects our teamwork and innovative spirit.


How to apply

Please see the role profile (296.63 KB) for more information. Please download and complete our  application form (1.18 MB), which you will need to upload on the next page, along with your CV.

You will receive an email confirming that your application has reached us. We endeavour to contact all candidates before or soon after the closing date. However, due to high volumes of applications, we may not be able to contact all candidates. If you do not hear from us, please assume your application has been unsuccessful on this occasion.

All information you send to us will be kept in line with the Data Protection Act 1998. UCAS is committed to equality and values diversity in our workforce. We welcome and encourage applications from all candidates in line with the Equality Act 2010.

We reserve the right to close this job vacancy prior to the advertised closing date, if we feel we have found a suitable candidate.

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