IT Supplier Manager

The IT Supplier Manager reports to the Head of Technology Sourcing & Supplier Management, and is accountable for the day-to-day management and coordination of key technology supply and outsource relationships.
Closing date
27 Jan 2017
£47,000 – £52,000
Full-time or part-time

About the Technology department

Technology delivers digital products and services used by applicants, providers, advisers, and commercial partners, while ensuring UCAS has a ‘digital by default’ infrastructure. UCAS is currently in a phase of digital acceleration – our approach is responsive, agile, and customer-focused.

The Technology department is divided into four primary functions – Technology Development, Technology Experience, Service Management, and Enterprise Architecture. As we develop our services, our teams work seamlessly in a digital ecosystem that balances the needs of learners and education providers, and ultimately adds value to the learner journey.

If you have a thirst to be at the cutting edge of technology and thrive off a fast-paced technical environment, we’d love to hear from you.

About the role

The role will primarily focus on general technology, commercial, and relationship management activities, along with relationship management for UCAS' core outsource partner. As a senior team member, coaching, mentoring, and influencing colleagues, and delivering sourcing and supplier management leadership across the digital enterprise are part of the role.

The IT Supplier Manager will act as deputy to the Head of Technology Sourcing & Supplier Management, as required. You will work with the Head of Technology Sourcing & Supplier Management for day-to-day contractual and financial supplier oversight of IT suppliers and core IT partner (CITP), including ensuring all commitments are monitored and delivered in a timely manner. You will also be responsible for making sure all relevant documentation is compliant and managed to the contract and managing requisitions for approval, ensuring payments are approved in line with deliverable and contractual requirements.

Key duties and responsibilities:

  • To assist with building a strategic relationship between IT and its IT suppliers and CITP.
  • To support coordination and engagement with Procurement on any commercial requirements impacting any additional or disputed costs to the agreement, specifically any change of scope requirements.
  • Contribute to delivering a robust governance structure, aligned to the contractual commitments with CITP and IT suppliers, and encouraging appropriate innovation and development.
  • To help define, manage, and assist with the supplier management governance processes, procedures and forums, through the Senior IT Supplier Manager.
  • Provide day-to-day financial oversight for CITP and IT suppliers.
  • Accountable for identifying and coordinating execution of appropriate corrective actions to be taken if operational performance of the CITP is unsatisfactory.
  • To provide input into and influence the development of the overall IT sourcing strategy.
  • To support Procurement CoE with contract renegotiation and change request processes, whilst ensuring ongoing compliance with the existing contract.
  • Input and assist with overall financial tracking, payment processing and service credit procedures for IT suppliers in conjunction with the Finance CoE, and invoke credit service processes if necessary.
  • Build collaborative working relationships with the CITP (and other IT suppliers) account management teams.

Person specification: 

  • A strong track record of supplier management/outsourcing management, including contract management and relationship management.
  • An understanding of technology sourcing – including trends in BiModal, DevOps and Agile.
  • Good stakeholder management skills.
  • An ability to prioritise a demanding workload.
  • An enthusiasm to establish/maintain an ‘industry awareness’ of trends in supplier management.
  • Able to problem solve and facilitate solutions to disagreements.
  • Desirable qualifications: degree qualified or recognisable supplier management qualification, such as National Outsourcing Association, IACCM or other.


£47,000 – £52,000 with 30 days annual leave, voluntary flexible benefits, paid volunteering days, and a contributory stakeholder pension. It’s not just about the financial benefits that UCAS offers – on-site you can also benefit from our restaurant, affordable gym membership, free parking, unlimited tea and coffee, and many other perks. You’ll enjoy an exciting, agile working environment, with a vibrant culture and flexible approach to work, all of which reflects our teamwork and innovative spirit.

How to apply

Please see the role profile (316.97 KB)  and our application form (1.18 MB). Please fill in the form and email it to the Recruitment Team at, along with your CV.

You will receive an email confirming that your application has reached us. We endeavour to contact all candidates before or soon after the closing date. However, due to high volumes of applications, we may not be able to contact all candidates. If you do not hear from us, please assume your application has been unsuccessful on this occasion.

All information you send to us will be kept in line with the Data Protection Act 1998. UCAS is committed to equality and values diversity in our workforce. We welcome and encourage applications from all candidates in line with the Equality Act 2010.

We reserve the right to close this job vacancy prior to the advertised closing date, if we feel we have found a suitable candidate.

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