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Customer Service Managers

Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.

Wages

New workers
AVERAGE
Experienced
£19,968
£33,001
£53,317

New workers start around £19,968. Normal pay is £33,001 per year.
Highly experienced workers can earn up to £53,317.

Available jobs

In the past year there were 155,138 vacancies for this type of job

4.76%

Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

  • Discusses customer responses with other managers with a view to improving the product or service provided.

  • Co-ordinates and controls the work of those within customer services departments.

  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Key Performance Indicators (KPIs)

  • Customer Relationship Management

  • Customer Success Management

  • Marketing

  • Project Management

  • Continuous Improvement Process

  • Account Management

  • Call Center Experience

  • Accounting

  • Upselling

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Service

  • Communication

  • Management

  • Sales

  • Leadership

  • Operations

  • Problem Solving

  • Detail Oriented

  • Planning

  • Coaching

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.

Routes to this career

See all

Business and Management

Nottingham College

BA (Hons) · 3 Years · Full-time · Nottingham · 15/09/2025

Tariff points: 56/56

Hospitality Operations

University of the Highlands and Islands (UHI)

HNC · 1 Year · Full-time · Perth · 09/2025

Tariff points: 21/24

Business (Top-up)

South Thames College Group (inc Carshalton, South Thames and Kingston College)

BA (Hons) · 1 Year · Full-time · Kingston upon Thames · 09/2025

Tariff points: 48/48

Public Services

Teesside University

FdA · 2 Years · Full-time · Hartlepool · 15/09/2025

Tariff points: 40/48

Hospitality and Hotel Management

University of Wales Trinity Saint David

BA · 3 Years · Blended learning (full-time) · Swansea · 22/09/2025

Tariff points: 88/88

Business with Marketing

Birmingham City University

BA (Hons) · 3 Years · Full-time · Birmingham · 09/2025

Tariff points: 112/112

Leadership and Management

North Warwickshire and South Leicestershire College

HND · 2 Years · Full-time · South Wigston · 22/09/2025

Tariff points: 64/64

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