Information and communication technology

Technology is essential in all businesses, as it allows organisations to work more efficiently and increase productivity. The demand for innovative, skilled IT professionals will only continue to grow.
Lucy – Level 4 Apprentice in Software Development, AutoTrader.

What’s an apprenticeship in ICT?

Every business and individual will be impacted by developments in technology, which create exciting career opportunities in a fast-moving and highly sought-after sector. Businesses rely on IT and telecommunications every day, making the demand for ICT services high.

As an ICT apprentice, you’ll gain invaluable technical and practical support from your employer and benefit from the experience of working in a dynamic environment. The pace of technological advancement isn’t set to slow any time soon, so now is a good time to consider an apprenticeship in this industry.

If you dream of developing the next breakthrough in technology or seeing your software or device in almost every home, this would be the perfect sector to get into.

Kyle MacDiarmid – Level 5 Software Engineer Apprenticeship, Exclaimer

“Apart from the birth of computers themselves, I don’t think there’s a better time to join this industry. Technology is evolving all the time and I’m moving and growing with it as it continues. 20 years from now, who knows what I’ll have contributed to.”

Facts and stats

Average salary
The average salary for information and communication technology roles in the UK is £46,0011.
Economic growth
The digital sector is worth over £400 million to the UK economy every day2.  
Industry growth
The UK tech sector grows 2.6 times faster than the rest of the economy, creating a wide range of roles that didn't even exist just ten years ago3.
Global value
The five brands with the highest global value in 2021 were all tech companies – Apple, Amazon, Google, Microsoft and Samsung4.
66% of people reported having changed how they use tech since the pandemic, with the biggest increases coming in greater tech use for communication5.
There are almost 3 million jobs in the UK digital tech economy6.

Who would suit an apprenticeship?

Apprenticeships in ICT begin at Level 2 with IT support and technician roles, all the way up to Level 6 and 7 qualifications in computer science, which are equivalent to a degree.

There are opportunities in every aspect of IT and technology. Roles range from IT support and software developers to network design and maintenance, cyber security and IT infrastructure.

A wide range of organisations offer many different career pathways, and many more new and exciting opportunities are set to open up as technology continues to advance. As well as the obvious names in IT, some of the organisations offering apprenticeships include Amazon, O2, BT, Google, Royal Mail, ASDA, the BBC, and Network Rail.

If you have a logical nature, great problem-solving skills and an interest in computers or coding, an apprenticeship in this sector might suit you well.

Phil Vetter – Director of Engineering, Exclaimer

“We have a large skills gap in the communication and information technology industry, and so there’s a real opportunity for people who have the desire and passion to learn and grow with technology advances. There are many lucrative career paths for people with ambition and drive.”

Marley Powell – Level 5 Digital and Technology Solutions Degree Apprenticeship, Exclaimer

“It’s exciting to be a part of a company as it grows. The industry is constantly changing and needing new solutions, and as an apprentice you can contribute to that change and growth. I love that I’m earning but will still get my qualification too.”

Discover employers offering apprenticeships

Like the sound of an apprenticeship but not sure where to start looking? Get to know leading brands and the range of apprenticeships they offer.

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  • You’re learning how software development is done in real-life rather than just the theory.
  • You learn from your colleagues who have different skill sets and experiences.
  • You’ll learn by doing rather than all classroom teaching.
  • Apprentices generally live at home, so don’t always get the same independence as those going to university.
  • You need good time management skills to balance working and studying.
  • It can be competitive, with more applicants than roles.

Why choose an apprenticeship?

Society is becoming increasingly digitalised and therefore demand for skilled, forward-thinking individuals will only grow. Technology impacts almost every area of our lives and to keep pace with the changes, knowledge and skills will need to be developed and nurtured. 

It’s exciting to be part of the company as it grows. The industry is constantly changing and there are always new ways to do things.

Marley Powell, Apprentice at Exclaimer

Employers in this sector provide professional qualifications that are industry relevant, meaning you can use your qualification to take your career into any specialist field in the technology sector. 

Employers offer their apprentices lots of support as they’re investing in the future, meaning you can usually expect career coaching, regular feedback and flexibility in the study element of the apprenticeship. You’ll often also get and hands-on experience through individual projects.

Our apprentices are coming into the business as our employees and leaders of the future.

Phil Vetter, Employer at Exclaimer

Industry top tips

Watch our top tips on how to get into information and communication technology from Lucy, an apprentice at AutoTrader.
Listen: THIS IS HOW podcast

From Depop to Facebook, THIS IS HOW is the podcast that breaks down the digital creative jobs which matter now, to show how they could be part of your future. Listen, take the careers quiz and access free resources and learning content recommended by expert guests here.

How do you start an apprenticeship?