Annual Admissions Conference 2018

Date and location
This event has now finished

Consumer protection law – sharing experiences and good practice

Tuesday 27 March 2018 11:50 - 12:50
Breakout session


Hear from colleagues at The University of Sheffield and The University of Southampton about their approach to meeting their consumer protection law requirements, whilst safeguarding the applicant experience. Then, take the opportunity to join roundtable discussions to cover the key areas of the CMA Advice to HEPs – information provision, terms and conditions, and complaints handling, as well as considering approaches to whole institutional implementation.

Learning outcomes

  • Learn from colleagues’ experiences of achieving compliance with consumer protection law.
  • Share different perspectives on the various areas signalled out by the CMA’s Advice to HEPs.