Annual Admissions Conference 2018

Date and location
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Simon Gardner

Complaints Executive, UCAS


Simon joined UCAS in 2010 and has held several roles during this time, working with a variety of customer groups.

In 2015 he moved to the role of Complaints Executive, helping to direct and develop UCAS’ approach to customer complaints. The experience he gained in this role has been used to help train other staff on handling complaints constructively, to put consistent and fair processes in place and to develop a policy on handling unacceptable customer behaviour. 

Monday 26 March 2018 16:25 - 17:25

Applicant behaviour – dealing with difficult applicant situations