Alan Jones joined the UCAS Professional Development Team in November 2006, having spent six years in the contact centre as an adviser, team coordinator and quality coordinator. His ongoing professional engagement with a wide range of customers, from both the pre-HE and HE sectors, ensures his finger remains on the customer pulse.
Alan was the first member of his family to go to university. He did not complete the course, but he then returned to HE as a mature student, gaining a first-class honours degree in 1999.
Alan also holds a CIPD certificate in Training Practice and is a member of the AUA, a published author and poet, a cinema enthusiast, and a keen supporter of the National Horror Festival of Wales, held annually at the University Arts Centre in Aberystwyth.