The Annual Conference for Teachers and Advisers 2019

Phil has worked in admissions at the University of Leicester since 2011. One of the responsibilities of his current role is to oversee the planning and delivery of Clearing operations each summer. Over the years, this has grown from setting up a team of 15 telephony staff in 2011 to its current format: a call centre with 100+ call handlers across several teams. Prior to this, Phil worked in international partnerships and recruitment roles for 10 years at De Montfort University.