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Civil service executive officer

Civil service executive officers help to manage departments that apply government policies.
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What does a civil service executive officer do?

Civil service executive officers are responsible for communicating with the public, senior managers and staff. They work in any of the 170 civil service departments and agencies that deal with developing government policies and delivering services to the public. Duties might include managing a team of administrative officers; being responsible for motivating, training and reviewing team performance; training in a specific area of work, such as tax or immigration control; handling a caseload; applying complex policies and procedures to deal with enquiries and complaints; making decisions on individual cases; updating records on computer systems and databases; as well as preparing and presenting reports.

What do I need to do to become a civil service executive officer?

You will need to have excellent spoken and written communication skills. You’ll also be using your judgment to make fair and informed decisions.

The qualifications and experience that you need will vary. You may be asked for GCSEs, A levels or a degree. Whatever your qualifications you would be expected to have relevant work or life experience. 

Related skills

  • Communication
  • Financial planning
  • IT
  • Leadership
  • Literacy
  • Numeracy
  • Organisation
  • Problem solving
  • Time management

Academic route

  • GCSEs
  • A levels

Where to find out more

Where could I be working?

Government departments and agencies you might be working for include:

  • Ministry of Defence
  • Home Office
  • Department for Education
  • Office for National Statistics
  • Public Health England
  • National Crime Agency
  • Forestry Commission

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