This role involves recovering unpaid money from businesses or individuals.

What does a credit controller do?

Credit controllers may work for a third-party collection agency or debt-purchasing company, and are employed to collect debts from businesses (known as commercial collection) or individuals (consumer collection). Alternatively, some credit controllers work in a company's finance or credit department, chasing late payments from suppliers and customers.

Duties might include contacting individuals or business customers when payment is overdue, using specialist computer databases to check credit records, tracing missing debtors, and starting legal proceedings if debts are not paid within an agreed time.

What do I need to do to become a credit controller?

You’ll need to be able to keep calm under pressure and be assertive. You would also need good numerical skills and the ability to explain financial matters clearly.

There aren't any specific entry requirements to get into this job, but employers may want you to have some GCSEs. Confidence with maths is important. You may have an advantage if you have previous experience in credit control, office work, customer service or accounts.​​

Employers will expect you to have a good standard of general education and confidence with numbers, and using spreadsheets and computerised accounts packages. Qualifications in bookkeeping or accounts may be advantageous. 

Related skills

  • Communication
  • IT
  • Numeracy
  • Organisation
  • Time management

Academic route

  • GCSEs

Related subjects

  • Maths

Where to find out more

Where could I be working?

You could work as a credit controller for all kinds of businesses. Alternatively, you could be self-employed as a freelance field collection agent. 

Contains public sector information licensed under the Open Government Licence v3.0

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