Domestic appliance service engineer

Domestic appliance service engineers install and repair household appliances.

What does a domestic appliance service engineer do?

Domestic appliance service engineers install and repair household appliances, including cookers, washing machines, fridges and freezers. They might also deal with items like televisions and hi-fi equipment. 

Your duties could include:

  • visiting customers to carry out planned safety inspections
  • installing new appliances in customers' homes
  • responding to call-outs for emergency repairs
  • giving quotes for insurance purposes
  • arranging replacements when faulty equipment has to be repaired in a workshop
  • making sure that there are enough parts in stock
  • recording work details, preparing invoices and dealing with payments
  • keeping business accounts in order (if self-employed)

You would use a range of hand and power tools, and electrical measurement and testing instruments, including computerised fault finding equipment. You may be involved in refurbishment, recycling and safe disposal of older appliances in line with electrical waste regulations.

What do I need to do to become a domestic appliance service engineer?

You don’t always need qualifications to do this job, but often you need to have done some sort of recognised training. You may also find it difficult to get public liability insurance without qualifications.

Qualifications include Level 1 and 2 certificates and diplomas in relevant subjects. You may be also able to start this job through an apprenticeship.

You need colour-normal vision for electrical work.

Previous experience and/or qualifications in any of the following areas may help when looking for work:

  • electrics or electronics
  • mechanical engineering
  • plumbing or gas servicing
  • heating installation or refrigeration

Related skills

  • Communication
  • Customer service
  • Discipline
  • IT
  • Problem solving

Vocational route

  • Relevant qualifications include:
  • Level 1 Certificate in Electronics
  • Level 2 Certificate In Electrical Installation Studies
  • Level 2 First Diploma in Engineering Technology
  • Level 2 Diploma in Electrical and Electronic Engineering Technology
  • Apprenticeship in a related subject

Where to find out more

Where could I be working?

You mostly work in customers' homes, but could carry out some repairs in a workshop. 

Contains public sector information licensed under the Open Government Licence v3.0

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