A housekeeper is responsible for organising hotel staff to ensure that rooms are kept clean.

What does a housekeeper do?

A housekeeper's work would involve:

  • preparing shift rotas and allocating daily cleaning duties to room attendants
  • inspecting rooms to make sure that standards have been met
  • recording any faults or damage and making arrangements for repairs
  • recruiting, training and supervising staff
  • liaising closely with other department heads and the general manager

This role may also involve managing a budget, buying supplies and keeping records of costs.

What do I need to do to become a housekeeper?

You would usually need experience and/or relevant qualifications in the hotel and hospitality industry to become a housekeeper. You may be able to start as a room attendant and work your way up.

Related skills

  • Attention to detail
  • Communication
  • Leadership
  • Numeracy
  • Organisation
  • Problem solving

Vocational route

  • Level 2 Certificate in Hospitality and Catering Principles (Housekeeping)
  • Level 2 Certificate in Hospitality Industry Skills (Housekeeping)
  • Level 2 (NVQ) Diploma in Housekeeping
  • Level 3 Award in Hospitality Supervision and Leadership Principles

Where to find out more

Where could I be working?

You could work in hotels or other residential establishments, such as holiday centres, health spas, and private clubs.

Contains public sector information licensed under the Open Government Licence v3.0

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