Insurance claims handlers help people who are making claims on their insurance policies.

What does an insurance claims handler do?

As a claims handler, you would check that insurance claims are valid and make sure that payouts are made within an agreed payout limit. Duties might include issuing claims forms, giving customers advice on the claim process, and checking insurance claims. 

What do I need to do to become an insurance claims handler?

You will need to have excellent communication skills and customer service skills. You will also need to work well under pressure.

Some companies may test your skills, such as communication, numeracy and IT, instead of asking for formal qualifications.

To be taken on as a trainee, you will need computer skills. You might also have an advantage with employers if you have experience in office work or customer service.

If you don’t have any relevant experience or knowledge of the industry, you could think about taking the CII (Chartered Institute of Insurance) Foundation Insurance Test (FIT) Award. This is open to anyone wanting to gain a basic understanding of insurance.

Related skills

  • Attention to detail
  • Communication
  • IT

Academic route

  • GCSEs (A-C), including English and maths

Where to find out more

Where could I be working?

You could work for insurance companies or brokers all over the UK. 

Contains public sector information licensed under the Open Government Licence v3.0

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