What does an IT trainer do?
IT trainers deliver courses ranging from commonly used programs, such as word processing and spreadsheets, to technical areas such as programming or PC maintenance. If employed within a company, IT trainers may provide in-house training, for example teaching accounts staff how to use a new payroll system.
In all cases, this role will:
- assess training needs and agree learning aims
- design new training programmes or adapt existing ones
- make training materials
- manage the roll-out of new projects
- prepare the training room and resources
- deliver training programmes
- judge how useful the training is
- give constructive feedback to learners and management
- make ongoing improvements
- keep records up-to-date
A lot of training is available online, so the role is likely to involve designing e-learning materials to support learners in a virtual learning environment.
What do I need to do to become an IT trainer?
You can become an IT trainer in several ways. You can work as an IT professional and learn skills through your job experience, then qualify as a trainer or teacher of IT. Or you can start as a general trainer and then specialise in IT skills. You’ll need an advanced IT qualification, plus qualifications in training or teaching.
Several IT qualifications cover the major desktop programs and uses of a computer, including:
- Level 2 Certificate for IT Users
- Level 2 ECDL Certificate in IT User Skills
- Level 3 ECDL Award in IT User Skills
- Level 3 Certificate/Diploma in IT User Skills
- Microsoft Office Specialist certification
These are available at local further education colleges and training providers. You can also gain similar qualifications whilst on an IT apprenticeship.
To qualify as a training officer, you can take one of the following:
- Level 3 Award in Delivering Training
- Level 3 Award in Education and Training
- Level 3 Award in Learning and Development Essentials
- Level 3 Certificate/Diploma in Learning and Development Practice
If you’re interested in teaching people with disabilities to use IT, there’s advice about adapting materials and ‘assistive technologies’ on the AbilityNet website. You may be able to do voluntary work in this area, which will give you some teaching experience.
To work with vulnerable people and under-18s, you’ll need to have background checks by the Disclosure and Barring Service (DBS).
- Levels 2 and 3 IT users qualifications
- City and Guilds Level 3 qualification in delivering training, education and training, or learning and development
Where to find out more
Where could I be working?
Your workplace will vary depending on your employer. For example, you may work at several college sites and travel between them, or you may be based at a training centre full-time. If you work for a private training company, your job is likely to involve local and regional travel. If you work for a large international organisation, you may also be expected to travel abroad.