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Letting agent

A letting agent manages rental properties on behalf of clients.
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What does a letting agent do?

Letting agents market properties, select tenants, draw up letting agreements and respond to requests by tenants. 

Letting agents let property on behalf of the owner and take responsibility for all aspects of the let, which could include:

  • advising clients about the letting process and rents
  • setting up viewings and showing potential tenants around the property
  • selecting responsible, reliable tenants
  • preparing tenancy agreements and inventories
  • checking tenant references
  • making sure all aspects of the letting meet legal requirements
  • meeting landlords
  • arranging for maintenance to be carried out
  • working with a wide range of people, such as solicitors, builders, cleaners and suppliers
  • handling any problems with the property
  • keeping up-to-date with changes in the law related to lettings

You could work for an agency that lets residential properties such as houses and flats, or a commercial letting agent that advertises shops, offices and businesses. Some agents specialise in one type of property, like student lets.


What do I need to do to become a letting agent?

You usually start as a trainee and learn on the job. Employers are likely to be more interested in your skills and experience than your qualifications. It could be useful if you have GCSEs (9 to 4/A* to C) or similar qualifications, especially in English and maths. Experience in sales or customer service is an advantage.

A driving licence is usually essential.

You may be able to get into this job through an apprenticeship scheme. 


Related skills

  • Communication
  • Interpersonal skills
  • IT
  • Literacy
  • Organisation

Vocational route

  • Apprenticeship
  • National Federation of Property Professionals (NFOPP) Level 3 Technical Award in Residential Letting and Property Management

Desirable qualifications

  • GCSEs (9 to 4/A* - C) or similar qualifications, especially in English and maths

Where to find out more


Where could I be working?

You’re based in an office, but will spend a lot of time visiting properties. 

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