Money advisers help people whose debts have become too large or difficult for them to handle.

What does a money adviser do?

In confidence, they offer free and unbiased advice on managing money and coping with debt. They often deal with creditors and courts on their clients' behalf. They may work with clients face-to-face, by email or letter, or on a telephone helpline. Duties might include:

  • talking about money problems
  • helping clients to feel at ease
  • looking at income and outgoings
  • carrying out a benefits check and supporting benefit claims
  • working out a sensible budget
  • helping put debts in order of importance
  • talking with creditors to sort out a practical repayment plan
  • gaining the client’s agreement to any repayment plan
  • talking about other options such as bankruptcy and what happens in court
  • taking the place of clients in court when asked to do so
  • keeping records of all clients’ cases.

What do I need to do to become a money adviser?

You’ll need to communicate well and listen to people’s situations without judging them. You will also need to negotiate with a range of people, including clients, creditors and courts.

Related skills

  • Communication
  • Numeracy
  • Organisation

Where to find out more


Where could I be working?

Most opportunities are with Citizens Advice; advice centres run by other voluntary organisations or by local authorities; and Money Advice Units/Money Advice Support Units (MASU). You could also find work with universities, colleges, trade unions, housing associations or debt management companies.

Contains public sector information licensed under the Open Government Licence v3.0

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