UCAS Postgraduate: your consumer rights

Find information about your consumer rights before accepting a UKPASS offer.
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Information you need to have

To help you make an informed decision about accepting an offer of a place on a postgraduate course, providers are required to make information available to you under consumer protection legislation. You can find out more about this on the Competition and Markets Authority website. Amongst other things, this should include information about:

  • the course, including the title, duration, core modules, and an indication of any likely optional modules. It should also include the award to be received on completion of the course, whether the course is accredited (e.g. by a professional, statutory and regulatory body) and, if different from the provider, which organisation accredits the course
  • costs, including tuition fees and other relevant costs, such as for field trips or specialist equipment required for the course
  • how to make payments to the provider
  • their complaints handling process
  • your right to cancel your contract with them should you change your mind about accepting their offer
  • the provider’s terms and conditions, and rules and regulations regarding student conduct, which explain your rights and obligations to the provider and their obligations to you, as a student at their institution

You should read and understand this information from the provider before making a decision about accepting an offer, as this is likely to form the terms and conditions of the contract between yourself and the provider if you enrol on their course.

If you have not received this information, or if you are not clear about the information you have received, you should contact the provider to ask for further advice.

A word of warning: This information only applies to students who are ‘consumers’ under consumer law. Generally speaking, if you are acting for purposes outside your trade, business, or profession, you will be considered a ‘consumer’. See our information on What can you do if things go wrong? for organisations that can give you further advice on whether you are a ‘consumer’ under consumer law.

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