Information you need to have
To help you make an informed decision about accepting an offer of a place on a training programme, training providers are required to make information available to you under consumer protection legislation. You can find out more about this on the Competition and Markets Authority website. Amongst other things, this should include information about:
- the training programme, including the title, duration, core modules, and an indication of any likely optional modules, the award to be received on completion, whether the training programme is accredited (e.g. by a Professional, Statutory and Regulatory Body) and, if different from the training provider, which organisation accredits the training programme
- costs, including tuition fees and other relevant costs such as for field trips or specialist equipment required for the training programme
- how to make payments to the training provider
- their complaints handling process
- your right to cancel your contract with them should you change your mind about accepting their offer
- the training provider’s terms and conditions, and rules and regulations regarding student conduct, which explain your rights and obligations to the training provider and their obligations to you, as a student at their institution
You should read and understand this information from the training provider before making a decision about accepting an offer, as this is likely to form the terms and conditions of the contract between yourself and the training provider if you enrol on their training programme.
If you have not received this information, or if you are not clear about the information you have received, you should contact the training provider to ask for further advice.
A word of warning: This information only applies to students who are ‘consumers’ under consumer law. Generally speaking, if you are acting for purposes outside your trade, business, or profession, you will be considered a ‘consumer’. See our information on What can you do if things go wrong? for organisations that can give you further advice on whether you are a ‘consumer’ under consumer law.