Mark as read
Customer Experience Centre closed: 1 May

Our offices will be closed on Monday 1 May 2017. We will open again as usual at 08:30 (UK time) on Tuesday 2 May.

Training for providers

If you want to better understand UCAS' services, or further your knowledge of best practice across the admissions sector, UCAS' Professional Development Team can help you.
Relevant to

We're dedicated training professionals, ready to respond to the training needs of all higher education providers. Below are links to our range of flexible training sessions.

The links on this page will take you to the password-protection providers' section of the website.

Introduction to UCAS

  • An induction session for admissions staff new to UCAS.
  • Delivered at our HQ in Cheltenham on a monthly basis.

Systems training

We want you to understand our systems so you can work efficiently and effectively. Our web-link training and Course Collect training sessions provide all the information you need.

UCAS comes to you – workshops

If you would like more of a bespoke approach to delivery for your whole staff team, we can make this happen. 

UCAS comes to you – speaker service

If you are planning an event for local teachers, advisers or applicants, book one of our team to speak at your event. 

The team

The team currently consists of a Professional Development Manager, three Professional Development Executives and a Digital Learning Executive, two Professional Development Officers, supported by a dedicated Professional Development Coordinator:

  • Professional Development Manager – Matthew Welbourn
  • Professional Development Executives – Alan Jones, Samantha Sykes and James Durant (International)
  • Digital Learning Executive – Keith Carter
  • Professional Development Officers –Helen Lee and Alan Franklin
  • Professional Development Coordinator – Holli Jones

Contact us for more information on our training sessions and professional development opportunities,
01242 545 712 or at