Mark as read

Planned maintenance: 15 – 17 December

Due to planned maintenance, the services below will be unavailable from 20:00 on Friday 15 December until 23:59 (UK time) on Sunday 17 December:

  • UCAS Undergraduate Apply and Track
  • UCAS Conservatoires Apply and Track
  • UCAS Teacher Training Apply, Track, and the search tool
  • UCAS Postgraduate Apply
During this time, you won’t be able to work on your application, sign in to Track, or use the UCAS Teacher Training search tool.
Mark as read

Customer Experience Centre availability – 13 December

Our Customer Experience Centre will close at 15:45 (UK time) on Wednesday 13 December for staff training. It will open again, as usual, at 08:30 (UK time) on Thursday 14 December.

Know your rights!

Find out more information about your rights under consumer law to help you make sure you are treated fairly during your teacher training studies.
Relevant to

Choosing the right training programme and training provider is a very important decision – you’ll be investing a lot of time, money, and effort, and it can be difficult to change if you’re not satisfied. Knowing your rights under consumer law will help make sure you are treated fairly. You can find out more about this on the Competition and Markets Authority website.

A word of warning: This information only applies to students who are ‘consumers’ under consumer law. Generally speaking, if you are acting for purposes outside your trade, business, or profession, you will be considered a ‘consumer’. See the below section ‘What can you do if things go wrong?’ for organisations that can give you further advice on whether you are a ‘consumer’ under consumer law.


What should you check when choosing a training provider and programme?

To help you make an informed decision about where to apply and what to study, and whether to accept an offer, the training provider is required to make information available to you.

You should read and understand this information before making a decision. You should also be given a reasonable opportunity to read and understand the terms and conditions of the contract between yourself and the training provider before you accept their offer of a place.


What should you expect when you get to the training provider?

Once you accept an offer of a place, a contract is formed and the training provider’s terms and conditions apply. These must be fair, limiting their scope to change the cost or content of a training programme.


What can you do if things go wrong?

If you think your training provider may not have met its obligations under consumer law, speak to the staff delivering the programme, those who deal with student problems, or the student advice office or students’ union. If you think it is still unresolved and wish to make a complaint, you should do this using the training provider’s complaints process, which must be fair, transparent, and easily accessible to students.

Alternatively, you could contact your NUS adviser, Citizens Advice (England, Wales, and Scotland) consumer helpline on 03454 04 05 06, or Consumerline (Northern Ireland) on 0300 123 6262.

These consumer helplines are staffed by trained consumer advice professionals. They will be able to advise you whether a training provider appears to have met their obligations under consumer law or not. They can also give you advice about your particular issue and possible remedies. The Citizens Advice consumer service can also help you report a problem to Trading Standards.

If you are not happy with how your training provider handles a complaint, you may be able to refer it to an independent complaints scheme, such as the Office of the Independent Adjudicator for England and Wales, or the Scottish Public Services Ombudsman.