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How can we help?

Having trouble with something on your application? Search our FAQs to see if you can find an answer to common issues people contact us about, or find out how to get in touch below.

Connect with us

If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.

We don’t have an email address, but you can reach us with a direct message on Facebook or Instagram.

Facebook:  facebook.com/ucasonline

Instagram: ucas_online

If you want to keep up-to-date with everything we’re up to, then you can also follow us on TikTok, YouTube, Threads, and X.

TikTok: ucas_online

YouTube: @ucasonlineofficial

Threads: @ucas_online

X: @ucas_online

Still have a question? Give us a call

Our normal opening hours are Monday to Friday from 08:30 to 18:00.

Calls will be charged at your standard network rate.

Please have your Personal ID number ready so we can find your records quickly.

 

Undergraduate

Applications to:
  • undergraduate degree courses
  • postgraduate teacher training programmes in Scotland and Wales
  • MA/MSc courses  in social work, nursing and medicine, or LLB accelerated programmes

UK phone number

0371 468 0 468

International number

+44 330 3330 230

Conservatoires

This is the application service for undergraduate and postgraduate performance-based music, dance, drama, and musical theatre courses at UK conservatoires.

UK phone number

0371 468 0 470

International number

+44 330 3330 232

If you need to write to us

If you want to send us a letter, you can write to us at;

UCAS
Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ

For more details about UCAS, please visit our company information page.

Do you have hearing difficulties?

Call the Text Relay service followed by the relevant number.

18001

Outside of the UK

+44 151 494 1260 (text phone)

You'll need to ask the operator to dial the relevant number.

Compliments, complaints and feedback

Let us know if you’ve received excellent service, or if you need to make a complaint.

If you want to give us some feedback on the website then please use the feedback tab to the right hand side of the page to rate your experience and leave comments.  If you need help with your application use the contact numbers and channels above.

FAQs
Got a question? Check out our FAQs and further useful information for all schemes.