Find answers to your questions, and how you can get in touch.
How to use Apply 2020
If you’re applying for 2020 entry, watch this video to help you fill in your UCAS Undergraduate application.
How to use Apply 2019
If you’re applying for 2019 entry, watch this video to help you fill in your UCAS Undergraduate application.
Not sure how to start your personal statement?
Our video contains advice from an admissions tutor about how to plan, start, structure and end your personal statement.
How to use Clearing
This guide explains how you can use Clearing to find a course at university or college if you don't have a place.
Related videos
Not sure how to start your personal statement?
FAQs
Before you contact us, check out our FAQs – here you'll find the answers to questions we get asked most often.
FAQs
Lost or forgotten your password?
If you've lost or forgotten your login details, it's easy to reset them or request a reminder.
Lost or forgotten password
How-to videos
We've got loads of how-to video guides that will help you complete your application, and use our other services.
How-to videos
Connect with us
If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.
We don’t have an email address, but you can reach us with a direct message on Facebook or Twitter.
Still have a question? Give us a call
Please have your Personal ID number ready so we can find your records quickly.
Our telephone numbers:
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UCAS Undergraduate
This is the application service for:
- undergraduate degree courses
- postgraduate teacher training programmes in Scotland
- MA/MSc courses in social work, nursing and medicine, or LLB accelerated programmes
UK number
0371 468 0 468
International number
+44 330 3330 230
UCAS Undergraduate FAQs
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UCAS Conservatoires
This is the application service for undergraduate and postgraduate performance-based music, dance, drama, and musical theatre courses at UK conservatoires.
UK number
0371 468 0 470
International number
+44 330 3330 232
UCAS Conservatoires FAQs
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UCAS Teacher Training
This is the application service for postgraduate teacher training programmes in England and Wales.
If you're calling about teacher training programmes at undergraduate level, or postgraduate programmes in Scotland, please call the UCAS Undergraduate phone line.
UK number
0371 468 0 469
International number
+44 330 3330 231
UCAS Teacher Training FAQs
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UCAS Postgraduate
This is the application service for postgraduate courses at a number of UK course providers.
You'll need to apply for some postgraduate courses through other application services:
- Postgraduate teacher training in England and Wales – apply through UCAS Teacher Training.
- MA/MSc courses in social work, nursing and medicine, LLB accelerated programmes, and Scottish teacher education courses – apply through UCAS Undergraduate.
- Performance-based courses at UK conservatoires – apply through UCAS Conservatoires.
For all other postgraduate courses, you'll need to apply directly to the course provider. Use our search tool to find courses – clicking on the 'Apply' link will redirect you to the correct application service.
UK number
0371 334 4 447
International number
+44 330 3330 235
UCAS Postgraduate FAQs
Our normal opening hours are Monday to Friday, 08:30 until 18:00 (UK time).
Calls will be charged at your standard network rate.
Do you have hearing difficulties?
- In the UK, call the Text Relay service on 18001, followed by the relevant number.
- Outside of the UK, call +44 151 494 1260 (text phone) – you'll need to ask the operator to dial the relevant number.
If you need to write to us
If you want to send us a letter, you can write to us at:
UCAS
Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ
For more details about UCAS, please visit our company information page.
Compliments, comments, and complaints
If you'd like to tell us about your experiences, both positive and negative, we'd love to hear from you!
