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FAQs
Got a question? Check out our FAQs and further useful information for all schemes.
Lost or forgotten your UCAS password?
If you've lost or forgotten your login details, here's how you can reset them.
Connect with us
If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.
We don’t have an email address, but you can reach us with a direct message on Facebook or Twitter.
Following Government advice, our office is now closed, although we're all working remotely to support you. Therefore, we cannot collect any correspondence sent to us by post. If possible, please contact us on social media.
Still have a question? Give us a call
Our normal opening hours are Monday to Friday from 08.30 to 18.00.
Calls will be charged at your standard network rate.
Please have your Personal ID number ready so we can find your records quickly.
Undergraduate
Applications to:
- undergraduate degree courses
- postgraduate teacher training programmes in Scotland
- MA/MSc courses in social work, nursing and medicine, or LLB accelerated programmes
UK number
International number
Conservatoires
This is the application service for undergraduate and postgraduate performance-based music, dance, drama, and musical theatre courses at UK conservatoires.
UK number
International number
Teacher training
Applications to postgraduate teacher training programmes in England and Wales.
For teacher training programmes at undergraduate level, or postgraduate programmes in Scotland, please call the UCAS Undergraduate phone line.
UK number
International number
Postgraduate
This is the application service for postgraduate courses at a number of UK course providers.
You'll need to apply for some postgraduate courses through other application services:
- Postgraduate teacher training in England and Wales – apply through UCAS Teacher Training.
- MA/MSc courses in social work, nursing and medicine, LLB accelerated programmes, and Scottish teacher education courses – apply through UCAS Undergraduate.
- Performance-based courses at UK conservatoires – apply through UCAS Conservatoires.
For all other postgraduate courses, you'll need to apply directly to the course provider. Use our search tool to find courses – clicking on the 'Apply' link will redirect you to the correct application service.
UK number
International number
Do you have hearing difficulties?
Call the Text Relay service followed by the relevant number.
18001
Outside of the UK
+44 151 494 1260 (text phone)
You'll need to ask the operator to dial the relevant number.
If you need to write to us
If you want to send us a letter, you can write to us at;
UCAS
Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ
For more details about UCAS, please visit our company information page.
Compliments, comments, and complaints
If you'd like to tell us about your experiences, both positive and negative, we'd love to hear from you!