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Planned maintenance: 22 – 24 June

Due to planned maintenance, the services below will be unavailable from 18:00 on Friday 22 June until 23:59 on Sunday 24 June (UK time):

  • UCAS Undergraduate Apply and Track
  • UCAS Teacher Training Apply, Track, and search tool
  • UCAS Conservatoires Apply and Track
During this time, you won’t be able to work on your application, sign in to Track, or use the UCAS Teacher Training search tool.
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UCAS Postgraduate Apply now available

The issue with UCAS Postgraduate Apply is now fixed – we’re really sorry if you were affected by this. You can now sign in.

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Sign in to our search tool

The issue affecting your ability to sign in to our search tool to shortlist courses is now fixed – we’re really sorry if you were affected by this.

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Contact us

Find answers to your questions, and how you can get in touch.
How to use Apply 2018
If you’re applying for 2018 entry, watch this video to help you fill in your UCAS Undergraduate application.
How to use Apply 2019
If you’re applying for 2019 entry, watch this video to help you fill in your UCAS Undergraduate application.
Not sure how to start your personal statement?
Our video contains advice from an admissions tutor about how to plan, start, structure and end your personal statement.
Related videos
All videos

FAQs

Before you contact us, check out our FAQs – here you'll find the answers to questions we get asked most often.

FAQs


Lost or forgotten your password? 

If you've lost or forgotten your login details, it's easy to reset them or request a reminder.

Lost or forgotten password


How-to videos

We've got loads of how-to video guides that will help you complete your application, and use our other services.

How-to videos


Connect with us

If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.

We don’t have an email address, but you can reach us with a direct message on Facebook or Twitter.


Still have a question? Give us a call

Please have your Personal ID number ready so we can find your records quickly.
Our normal opening hours are Monday to Friday, 08:30 to 18:00.

Calls will be charged at your standard network rate.

If you have hearing difficulties:

  • in the UK, call the Text Relay service on 18001, followed by the relevant number
  • outside of the UK, call +44 151 494 1260 (text phone) – you'll need to ask the operator to dial the relevant number

Compliments, comments, and complaints

If you'd like to tell us about your experiences, both positive and negative, we'd love to hear from you!


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