On Tuesday 5 June, UKPASS will be replaced with the UCAS Postgraduate application management service.
If you’ve started a UKPASS application, you need to complete and send it to us by 18:00 (UK time) on Friday 1 June.
FAQs
Before you contact us, check out our FAQs – here you'll find the answers to questions we get asked most often.
Lost or forgotten your password?
If you've lost or forgotten your login details, it's easy to reset them or request a reminder.
How-to videos
We've got loads of how-to video guides that will help you complete your application, and use our other services.
Watch our videos
How to use Apply 2018
If you’re applying for 2018 entry, watch this video to help you fill in your UCAS Undergraduate application.
How to use Apply 2019
If you’re applying for 2019 entry, watch this video to help you fill in your UCAS Undergraduate application.
Not sure how to start your personal statement?
Our video contains advice from an admissions tutor about how to plan, start, structure and end your personal statement.
Our latest tweets
Uni isn't for everyone – find out about other options including apprenticeships, gap years, and more bit.ly/2kTip26
Interested in postgrad study? Keep up-to-date by signing up to our monthly emails, full of all the info you need… twitter.com/i/web/status/9…
Check out the different #postgrad subject areas you can study bit.ly/2kyKOeu pic.twitter.com/hk3LoMVVVd
Still have a question? Give us a call
Please have your Personal ID number ready so we can find your records quickly.
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UCAS Undergraduate
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UCAS Conservatoires
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UCAS Teacher Training
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UCAS Postgraduate
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UCAS Progress
You might need to know
Our normal opening hours are Monday to Friday, 08:30 to 18:00.
Calls will be charged at your standard network rate.
If you have hearing difficulties:
- in the UK, call the Text Relay service on 18001, followed by the relevant number
- outside of the UK, call +44 151 494 1260 (text phone) – you'll need to ask the operator to dial the relevant number
Compliments, comments, and complaints
If you'd like to tell us about your experiences, both positive and negative, we'd love to hear from you!