FAQs
Before you contact us, check out our FAQs – here you'll find the answers to questions we get asked most often.
Lost or forgotten your password?
If you've lost or forgotten your login details, it's easy to reset them or request a reminder.
How-to videos
We've got loads of how-to video guides that will help you complete your application, and use our other services.
Connect with us
If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.
We don’t have an email address, but you can reach us with a direct message on Facebook or Twitter.
Following Government advice, our office is now closed, although we're all working remotely to support you. Therefore, we cannot collect any correspondence sent to us by post. If possible, please contact us on social media.
Still have a question? Give us a call
Our telephone numbers:
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UCAS Undergraduate
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UCAS Conservatoires
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UCAS Teacher Training
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UCAS Postgraduate
Calls will be charged at your standard network rate.
Any changes to our opening hours will be displayed at the top of this page.
Do you have hearing difficulties?
- In the UK, call the Text Relay service on 18001, followed by the relevant number.
- Outside of the UK, call +44 151 494 1260 (text phone) – you'll need to ask the operator to dial the relevant number.
If you need to write to us
Following Government advice, our office is now closed, although we're all working remotely to support you. Therefore, we cannot collect any correspondence sent to us by post. If possible, please contact us on social media – our details are above.
If you want to send us a letter, you can write to us at:
UCAS
Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ
For more details about UCAS, please visit our company information page.
Compliments, comments, and complaints
If you'd like to tell us about your experiences, both positive and negative, we'd love to hear from you!