Customer Service Occupations
Wages
New workers start around £7,762. Normal pay is £20,628 per year.
Highly experienced workers can earn up to £33,458.
Available jobs
In the past year there were 388,203 vacancies for this type of job
Projected job growth over the next 8 years
Related courses
People work towards these careers by taking these courses at college and uni.
What they do most days?
Informs customers of special promotions and new product launches.
Addresses customer complaints and problems.
Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
Makes reservations, books tickets, organises insurance policies on behalf of customers.
Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.
Hard Skills
Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.
Skills are ranked based on the number of job adverts that list them as required skills.
Soft Skills
Soft skills can be self-taught and usually do not necessitate a certain completed level of education.
Skills are ranked based on the number of job adverts that list them as required skills.