Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.


New workers

New workers start around £8,803. Normal pay is £21,597 per year.
Highly experienced workers can earn up to £35,218.

Available jobs

In the past year there were 13,376 vacancies for this type of job


Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Alerts emergency services in cases of fire, crime or accident.

  • Provides directory information, dialling codes and details of charges.

  • Gives advice on dialling and other special features available.

  • Reports any faults on telephone operating system.

  • Operates switchboard to connect outgoing calls or to relay incoming or internal calls.

  • Receives callers and directs them to appropriate person or department.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Switchboard Operator

  • Booking (Sales)

  • Mental Health

  • Data Entry

  • Triage

  • Customer Support

  • Trauma Care

  • Administrative Support

  • Help Desk Support

  • Cardiac Arrest

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Service

  • Communication

  • Professionalism

  • Detail Oriented

  • Multitasking

  • Computer Literacy

  • Management

  • Operations

  • Administrative Functions

  • Organizational Skills

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.