Call and Contact Centre Occupations
What they do most days?
Arranges for field staff to visit the caller if further assistance is required.
Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
Advises on services available and sells additional products or services.
Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
Interviews caller to establish the nature of any complaint or the requirements of the client.
Answers incoming telephone calls from existing or prospective customers.
Hard Skills
Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.
Skills are ranked based on the number of job adverts that list them as required skills.
Soft Skills
Soft skills can be self-taught and usually do not necessitate a certain completed level of education.
Skills are ranked based on the number of job adverts that list them as required skills.