Who to contact for help and advice about your application, and what to do next.

Universities and colleges

Get in touch with your uni or college choices to talk about:

  • any queries about your application
  • updates to your course or offer
  • if they would accept you on a course in Clearing

Find uni and college contact details in our search tool

If you have a more general query, check the university or college website – they’re packed with information and can often answer your question.

If you do have to call your university, please be patient – their phone lines can get extremely busy at this time of year.


If you need to talk to us, for a quick response it's best to use the phone or social media.

  • Call us if you have a change or request about your application.
  • We take your security very seriously, so we need to speak to you on the phone to process changes.

Call us on 0371 468 0 468.

Please have your Personal ID ready so we can find your records quickly.

  • We're open Monday to Friday, 08:30-18:00. We will open at 08:00 on Thursday 17 August (UK times).
  • Calls will be charged at your standard network rate.
  • If you are calling from outside the UK, please call +44 330 3330 230. If you cannot access this number, please call +44 371 468 0 468 (this number may have a higher call rate).
  • If you have hearing difficulties, call the Text Relay service on 18001 0371 468 0 468 (or on 0044 151 494 1260 [text phone] from outside the UK – you'll need to ask the operator to dial 0371 468 0 468).

Talk to us on social media

If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.

We don’t have an email address, but you can reach us with a direct message on Facebook or Twitter.


If you want to keep up-to-date with everything we’re up to, then follow us on Instagram.



Exam Results Helpline

Get help with exams results careers advice 2024

The National Careers Service will be delivering exam results support. You can contact the helpline on 0800 100 900 to speak to a professionally qualified careers adviser if you need advice on your next steps after receiving results.

The helpline will be open from Thursday 15 August until Saturday 31 August 2024:

  • 08:00 – 20:00 Monday to Friday (UK time)
  • 10:00 – 17:00 Saturday (UK time)

Skills Development Scotland (SDS) Results Helpline

For students in Scotland

SDS Results Helpline number: 0808 100 8000

Opening hours:

  • Tuesday 6 and Wednesday 7 August, 08:00 – 20:00 (UK time).
  • Thursday 8 and Friday 9 August 09:00 – 17:00 (UK time).

If you're not sure about your next steps and need help to explore your options, SDS's expert careers advisers are at the end of the phone to help you and your parents or carer.

Whatever your results, the advisers can help you make decisions about what’s right for you. They have information on course vacancies at UK colleges and universities, Confirmation and Clearing, advice about Foundation, Modern and Graduate Apprenticeships, and jobs, volunteering, or staying on at school.