After you’ve received your results, there could be a number of reasons why your place hasn't been confirmed yet.
  • In many cases, there’s no need to contact the uni or college.
  • Look at the scenarios below to find out what you need to do next.

Your situation

What's happening

What you need to do 

You don’t have all of your results yet

You’re waiting for results from other qualifications that are included in the conditions of your offer, such as GCSEs or National 5s.

Your offer will stay as conditional until the uni or college has your results. You may have additional information in your offer to say what the university/college is waiting on.

You may need to send a copy of your results to the uni or college when you receive them.

Most unis and colleges set a deadline of 4 September for you to meet the conditions of your offer, or for you to send them additional information by.

You do have all of your results, but you got lower grades than required in the conditions of your offer.

The uni or college may still be considering your application. 

Contact the uni – they may be willing to accept you with lower grades, or offer you a place on a different course.

Whether you’re accepted or not, their decision will appear in your application with instructions on what to do next*.

You’ve got the grades you were asked for in the conditions of your offer, and completed any additional requirements, such as health or financial requirements, DBS or PVG checks, or proof of your qualifications. The uni or college is updating decisions, so your place will be confirmed soon.

If you think we've sent your results to the unis, double check the list of qualifications we get to make sure yours is on there. If not, you need to send them yourself.

If you’ve definitely met all the requirements, you don’t need to take any action. Check your application – you should see your place is confirmed soon*.

You've listed qualifications on your application which you didn't sit the exam for. The uni is waiting for your results from the qualifications you have listed. Inform the uni as soon as possible that you did not sit the exams for these qualifications.

* Please note that your application can take up to 24 hours to update.

Don't want to go to that university or college?

  • If you’ve decided you don’t want to go to that uni, you must let them know as soon as possible that you don't want to go there, and you want to use Clearing.
  • It’s very important you do this so the uni/college can withdraw your application, and free up the place for someone who really wants it.

You want to go to a different university or college

  • If you have met all the conditions of your offer, use the ‘Decline my place’ button in your application. This will cancel the contract you have with your firm choice university, and allow you to add a new choice using Clearing

  • If you haven’t met the offer conditions, you need to contact the university or college and ask them to reject you. This can take up to 24 hours to show in your application. You can then look for a place in Clearing.

You don’t want to go to university or college at all

  • If you have not accepted an offer, or do not have any offers, you can completely withdraw your whole application. 
  • If you have accepted an offer but it has not been confirmed as unconditional firm (UF) you can completely withdraw your whole application. 
  • If you have accepted an offer, you need to phone the university/college that is holding the place for you, and ask them to withdraw your application. You can also phone UCAS, and we’ll do it for you.