UCAS International Conference 2026

Dwayne joined UCAS in 2023 as Research & Insights Manager, focused on translating data and feedback into actionable insights that improve customer experiences. He specialises in designing and delivering insight projects that blend qualitative and quantitative approaches, helping teams better understand behaviours, needs, and end-to-end journeys.

Dwayne ensures that products, services, and digital experiences are shaped by evidence and real user feedback, supporting more informed and effective outcomes across the organisation.