You can make some changes in Track yourself, and for others you either contact the universities and colleges, or you contact us.
You can change your address and phone number in Track (or if you prefer, you can call us).
- We'll let your universities and colleges know too, but it's best to also let them know yourself as soon as possible.
- Make sure you get your post redirected too, and if you're using a different address during term time, remember to change your address to your home/new address in the holidays.
You can change your email address in Track too.
- We'll email you at the new address with a verification code – enter this in Track to confirm it's the right email address. (We can't change email addresses over the phone as it would negate the verification process.)
- As well as emails letting you know there's an update to your application, this email address is also where you can get info on courses, discounts, and offers etc. – you can opt in or out of these in the Personal details section of Track.
If you're likely to be away at any time during the application period, you may want to nominate someone who can make decisions on your behalf and discuss your application with us and the unis you're applying to, e.g. a parent, other relative or guardian. If you didn’t nominate someone when you filled in your application but now wish to do so, please call us.
Course, year, or point of entry
If you're happy with the university or college but you'd like to change the course details, you'll need to get in touch with the university or college rather than us.
- Then if they agree to it, they'll let us know about the change.
- If you've already had an offer from them, we'll update Track to show the new details.
University or college
You can swap a choice for a different one within 14 days of the date on your welcome email. You can only swap each choice once.
- Within 14 days of the date on your welcome email you can swap the choice in Track.
- However, you can't swap a choice after 30 June.
- If you swap after the relevant deadline for your new course choice, it will be considered late. Contact your chosen uni or college first to check they'd consider your application.
- In the very rare case of your university/college discontinuing the course you've applied for, please contact us to discuss your options.
Changed your mind about your replies?
Here’s what to do if you change your mind:
- If you accepted your offers in the last 14 days, contact one of our advisers to make any changes to your replies.
- If it’s been more than 14 days since you replied to your offers, there is a more detailed process you need to follow. As you’ve agreed to a contract with your chosen unis, it may be possible, but we are unable to guarantee you can change them. You’ll need to speak to them about changing your replies, and then call us, to let us know what you want to do.
- No reply swaps are possible after 19 July 2018.
Adding more choices
Extra is our free service – available for you to apply to one course at a time between 25 February and early July.
If you didn't use all five choices, you can add more in Track:
- as long as it's before 30 June and you've not accepted or declined your offers
- if you only originally applied to one choice (so paid at the reduced fee). All you have to do is pay the extra £11 in Track to allow you to add more
If you've used all five choices, you may be able to use Extra if:
- you've received decisions from all five course providers
- you weren't accepted or you decided to decline any offers you received
Changes to exams and courses
Let us know at email@example.com straight away if any of your exam details change – let your universities/colleges know too.
- That's anything from exam subjects, modules or units to awarding/examining bodies and centre numbers – but not new results. More about your results (including resits).
- Conditional offers are usually based on exam details, so these changes might affect offers or decisions.
- It's important to tell us, as it could delay the processing of your exam results if you don't. If your results can't be confirmed, you might not get your place.
If anything affects your results, write as soon as possible to each university/college that's considering your application. Explain the situation and include a supporting letter from your school, college or centre, as well as your doctor if it's medical.
You can cancel a choice or your whole application.
- If it's just one choice you'd like to withdraw, you can cancel it in Track (as long as the university or college hasn't sent us their decision yet).
- If you’ve changed your mind about applying to higher education, you can cancel your application and get a refund. Please note UCAS will only refund university applications cancelled within 14 days of being submitted to us, so please check the date in your welcome email to verify this.
- If you are cancelling within 14 days of submitting your application and would like a refund, please complete our online form or call us.
- You will not receive a refund if you cancel your application in Track.
- If it’s been more than 14 days since you submitted your application, you can still withdraw it via Track at any time; however no refund will be issued.