Contact us

Need to contact us?

You can talk to us on social media, or you can call us for a quick response.

  • Please just call us if you have a change or request about your application though.
  • We take your security very seriously, so we need to speak to you on the phone to process changes.

Contact Centre opening hours 2014.

Watch our video guides

Get tips and advice on different parts of the application process, from choosing courses to replying to offers.


Talk to us on social media

If you have a question or want to know more about what's happening at UCAS, there are different ways to get involved.

Post a question on Facebook

Tweet us @ucas_online

Call us

Course type UK numbers Outside the UK
Undergraduate (UCAS) 0371 468 0 468 +44 330 3330 230
Performing arts (CUKAS) 0371 468 0 470 +44 330 3330 232
Postgraduate (UKPASS) 0371 334 4 447 +44 330 3330 235
Postgraduate teacher training (UTT) 0371 468 0 469 +44 330 3330 231

Click here to see our Christmas 2014 opening hours.



Please have your Personal ID ready so we can find your records quickly.

  • Our normal opening hours are Monday-Friday 08:30-18:00.
  • Calls will be charged at your standard network rate.
  • If you are calling from outside the UK, please call the '+44' telephone number above for the type of study you are interested in. If you cannot access this number, please use the UK number, replacing the first 0 with +44 (these numbers may have higher call rates).
  • If you have hearing difficulties, call the Text Relay service on 18001 followed by the relevant number in the table above (or on +44 151 494 1260 [text phone] from outside the UK – you'll need to ask the operator to dial the relevant number in the table above).

The phone options you'll hear on the undergraduate number

How to make a complaint 


How to find us

UCAS is based in Cheltenham, Gloucestershire – we're well served by road and rail links, and we're within easy reach of both Bristol and Birmingham airports.

New Barn Lane
GL52 3LZ

See how to find us

Company registration

Company number 2839815

Registered charity number 1024741 (this number relates to England and Wales only)
VAT registration number GB 618 2306 57

Registered charity number SC038598 (this number relates to Scotland only)