The Customer Strategy unit oversees the strategic management and direction of all UCAS' products and services. Its purpose is to inform the development of new and existing products and services.

This business unit is responsible for the collation, assimilation and use of UCAS' data to inform and advise those involved with the HE sector.

Customer Operations is responsible for all operational activity in respect of UCAS' admissions services - from initial receipt of applications through to the final placement of applicants. The unit handles queries relating to its admissions services and general calls via the contact centre.

The Information Services unit oversees the provision of all information services, technology development, infrastructure and technical support services. It manages and supports the maintenance of UCAS' current admissions systems and provides technical support to all UCAS customers - both internal and external.

Commercial oversees all revenue generating and fundraising activity within UCAS, the income from which supports the core mission and vision with surplus generating activities. Commercial is also responsible for managing the relationship with UCAS's commercial customers (private and public sector) ensuring that UCAS has a centralised approach the escalation of queries, enquiries and issues.

I am responsible for designing and delivering OD programmes that support UCAS' strategic aims and objectives as well as setting the strategic direction for the management and development of our people.

This unit oversees all financial planning and accounting activity for UCAS and also incorporates facilities, building management and procurement activities.