If you have registered a UCAS account but do not yet have any permissions to access UCAS services or are having difficulty with your account, you can contact our customer services team who will be able to help.

How to access your account

If you are an adviser or agent

If you are a teacher, adviser or agent and need to contact us about your account or any aspect of the application process, our Schools Team is here to help.

These contact details are a priority service for advisers only:-

Phone from UK: 0345 123 8001

Phone from outside the UK: +44 330 333 0239 (international call rates apply)

Email: adviserhelp@ucas.ac.uk 
 

Or if you already have an account that you have accessed previoulsy, you should be able to use the link below to access your adviser/agent dashboard.

Go to my dashboard


If you are a HE Provider

Please contact our HEP Team in the first instance, who will be able to assist:-

Phone: 0344 984 1111
Email: hep_team@ucas.ac.uk

Or if you already have a provider account that you have accessed previoulsy, you should be able to use the link below to access your provider dashboard.

Go to my dashboard


If you have hearing difficulties, you can contact the Customer Experience Centre, using the text relay service:

  • Phone from the UK – 18001 0371 468 0 468*
  • Phone from outside the UK – +44 151 494 1260 (text phone) and ask the operator to dial 0371 468 0 468

*Calls will be charged at your standard network rate.
 


For all other information please visit the contact us page