Thursday 12 June 2025
      12:30 - 13:10
  
            
      
    UCAS International Conference 2025 – Provider Day
 
                        Courteney Sheppard
      
        
                                  Head of Operations, UCAS                  
        
        Biography
  Having worked at UCAS for 14 years, Courteney started as a temp staff member ahead of Clearing in 2011 and has since held a variety of roles. He was most recently the Head of Customer Contact and now the Head of Operations, Courteney is responsible for the delivery of the admissions services including Confirmation and Clearing as well as the Results Service alongside Customer Contact for all audiences.