Digital Change in High-Stakes Systems
Summary
Digital change is hardest where the stakes are highest: long standing platforms, regulatory pressure, cyber threats, and services that millions rely on without fail. Not to mention key events when the website or service experiences an extremely high volume of traffic or calls.
Drawing on experience delivering change in complex, mission‑critical environments, Steve will in this session explore what sustainable digital transformation really looks like when you have to balance speed, pace and quality. It will reflect on lessons learned from his time at Samsung and other large‑scale organisations, the realities of working with long‑standing systems, and how trust, collaboration, resilience and discipline shape the pace and direction of change at UCAS today.
