Air cabin crew look after and keep airplane passengers safe.

What does an air cabin crew do?

As a member of air cabin crew, you are responsible for the comfort and safety of passengers on an aeroplane. You’ll meet and greet passengers, provide the safety briefing, and serve food and drinks. You will need excellent communication skills and a good level of English and numeracy skills. Travel is an essential part of the role. 

What do I need to do to become an air cabin crew?

Entry requirements for air cabin crew vary between airlines. Airlines usually require air cabin crew to be between five feet two inches and six feet two inches tall, with weight restrictions varying.

You will need to be able to swim well and have a good level of physical fitness. You will need to be over the age of 18 to become a member of air cabin crew. The ability to speak a second language is highly desirable.

Airlines will usually require a good standard of education, including GCSEs (grades A-C) in maths and English, or equivalent qualifications. Previous experience in a customer service role will also be useful.

Vocational courses involving an element of customer service, e.g. travel and tourism, or hospitality and catering, could provide some useful background knowledge. Similarly, apprenticeships in these areas could provide helpful skills. 

Related skills

  • Communication
  • Customer service
  • Interpersonal skills
  • Numeracy
  • People management
  • Physical fitness
  • Teamwork

Related subjects

  • English
  • Foreign languages
  • Religious studies

Essential qualifications

  • Ability to swim
  • Meet height and weight restrictions for the airline (these vary so make sure you check before you apply)
  • Over 18 when you apply

Desirable qualifications

  • Second language

Where could I be working?

You could be working for a small scheduled airline or a larger passenger airline. Travel is essential for this role. 

Contains public sector information licensed under the Open Government Licence v3.0

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