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Customer Experience Centre availability – 25 July

Our Customer Experience Centre will be closed from 10:15 until 12:30 (UK time) on Tuesday 25 July, due to staff training.

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UCAS Undergraduate Track availability: July/August 2017

UCAS Undergraduate Track will be unavailable at times while we process exam results. Check the availability of Track.

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UCAS Undergraduate Track availability: 22 – 23 July

UCAS Undergraduate Track will be unavailable from 06:00 on Saturday 22 July until 22:00 on Sunday 23 July (UK time), due to maintenance. During this time, you won’t be able to sign in to Track.

What your results mean

Here we explain what your status in Track means and what to do next. Scroll down for advice if you change your mind about an offer you've already accepted.
Relevant to
What happens after results day?
Watch this video to get an overview of what to do after you get your results.
View more videos

What your status in Track means and what to do next

Your status in Track What this means What you should do next
You have replied to your offer(s) and are holding at least one conditional place. We are waiting for your university or college to let us know if you've met the conditions and have been accepted. If you meet the conditions of your offer(s), the university or college will confirm your place in Track. (You then might need to send them details of your results if they ask for them.)
Congratulations! Your place at [uni name] for [course title] has been confirmed.  You're in! You've been firmly accepted at the university or college shown.

Great news! Make sure you check the details carefully in Track.

Then you should receive details from the university or college about what to do next.

You'll also be able to view your confirmation letter in Track five – seven days after your place is confirmed.

You are in Clearing. Your Clearing number is [Clearing number].

You aren't holding any offers at a university or college – this might be because you received no offers or because you didn't meet the conditions of the offers you did receive. 

Don't worry, you might be able to find another course in our Clearing service. Find out how Clearing works here.

Remember, if you're waiting for exam results, you won't be able to use Clearing until you receive them.

You can now apply for a course available in Clearing.

Look for courses when the Clearing vacancy search becomes live within our course search tool, then contact the university or college to discuss your options.

Then if you get permission you can add the Clearing choice in Track.

[Uni name] has offered you an unconditional place with substantial changes to your original choice.

You are now waiting for confirmation from [uni name] (your other university or college).

This means one of your universities or colleges has offered you a changed course offer, but that you’re still waiting for your other choice to make a decision.

The changed course offer could be a change to the course itself, the start date or the point of entry.

This is usually if you didn’t meet the conditions but the university or college wants to offer you an alternative place anyway.

Check the details of the changed course offer in Track.

If the changed course offer is your firm choice, you can accept it now if you want to study that course. Or you can wait to see if your insurance choice confirms your offer – if so you’ll be able to accept that instead if you want.

If the changed course offer is your insurance offer, you’ll have to wait to see if your firm choice confirms you.

At least one of your universities or colleges has offered you an unconditional place with substantial changes to your original choice.

This means you’ve heard back from your choices, and at least one of them is a changed course offer.  

This could be a change to the course, start date or point of entry.

This is usually if you didn’t meet the conditions but the university or college wants to offer you an alternative place anyway.

Check the details of the changed course offer in Track.

If the changed course offer is your firm choice, you can accept it if you want to study that course. If not you can accept your insurance choice if they have confirmed your place.

If both offers are changed course offers, then you can accept whichever one you would prefer.

If you want to accept an offer, you'll need to reply in Track within five days or you will lose the offer(s).


If you don't want an offer you've accepted

You'll have to contact the university/college to ask them if you can decline it at this stage.

It's a serious contractual agreement you've entered into, so you'll have to see if they'll agree to let you out of it.

  • When you have an unconditional firm offer, any insurance choice is automatically cancelled (even though it shows as unconditional insurance in Track, we will have already let the university know you're accepted elsewhere so they can offer the place to someone else).
  • You'd have to ask to be entered into Clearing in this case and see if your insurance choice can still offer you a place.
  • But remember there are no guarantees, and you can't automatically go back to your original offer.