Mark as read
Customer Experience Centre availability – 25 July

Our Customer Experience Centre will be closed from 10:15 until 12:30 (UK time) on Tuesday 25 July, due to staff training.

Mark as read
UCAS Undergraduate Track availability: July/August 2017

UCAS Undergraduate Track will be unavailable at times while we process exam results. Check the availability of Track.

Mark as read
UCAS Undergraduate Track availability: 22 – 23 July

UCAS Undergraduate Track will be unavailable from 06:00 on Saturday 22 July until 22:00 on Sunday 23 July (UK time), due to maintenance. During this time, you won’t be able to sign in to Track.

Who to contact

Who to contact for help and advice about your application, and what to do next.
Relevant to

Universities and colleges

Get in touch with your uni or college choices to talk about:
  • any queries about your application
  • updates to your course or offer
  • if they would accept you on a course in Clearing

Find uni and college contact details in our search tool


If you need to talk to us, for a quick response it's best to use the phone or social media.
  • Call us if you have a change or request about your application.
  • We take your security very seriously, so we need to speak to you on the phone to process changes.

Call us on 0371 468 0 468

Please have your Personal ID ready so we can find your records quickly.

  • We're open Monday to Friday, 08:30-18:00 (UK time). But also see our extended opening hours over Confirmation & Clearing, shown below. 
  • Calls will be charged at your standard network rate.
  • If you are calling from outside the UK, please call +44 330 3330 230. If you cannot access this number, please call +44 371 468 0 468 (this number may have a higher call rate).
  • If you have hearing difficulties, call the Text Relay service on 18001 0371 468 0 468 (or on 0044 151 494 1260 [text phone] from outside the UK – you'll need to ask the operator to dial 0371 468 0 468).

Talk to us on social media

If you have a question or want to know more about what's happening at UCAS, there are different ways to get involved.

Post a question on Facebook

Tweet us @ucas_online 

Watch our video guides


Our opening hours (UK time)

Tuesday 8 August 08:00 – 18:00
Thursday 17 August 07:30 – 19:00
Friday 18 August 08:00 – 18:00
Saturday 19 August 09:00 – 14:00
Sunday 20 August 10:00 – 14:00
All other days: 08:30 – 18:00 normal opening hours (Monday – Friday)

Exam Results Helpline

You've got your results, what next? Speak to an expert careers adviser for free, independent advice.

Lines will be open from:

  • Tuesday 8 August – for students in Scotland
  • Thursday 17 August – for students in the rest of the UK

Telephone – 0808 100 8000

More about the Exam Results Helpline