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Planned maintenance: 17 – 19 November

We are carrying out planned maintenance on Friday 17 November until Sunday 19 November.

This means at times, you may become disconnected from Apply for advisers.

Please do not make any changes to applications during the following times:

  • 07:30 – 08:00 on Friday 17 November
  • 07:30 – 08:00 on Saturday 18 November
  • 14:00 – 15:00 on Saturday 18 November

Please be aware that UCAS Undergraduate Apply may also become disconnected – we’re advising applicants to avoid making changes to their applications at the times listed above.

UCAS Undergraduate Track will also be unavailable between 09:00 – 11:00 on Saturday 18 November.

Direct contact service

This year, we’re once again offering our direct contact service to applicants – designed to help those who find themselves without a university or college place. For 2017, this service will be available for those eligible for Extra as well as Clearing, helping applicants who find themselves unplaced from 27 February through to mid-September.

It will allow universities and colleges to make direct contact with unplaced applicants eligible for Extra or Clearing, enabling them to speak to applicants and talk to them about places on courses they have available.

While the aim is to help applicants consider places they might otherwise not have been aware of, the service is entirely optional. Students who sign up will still be able to go through Extra and Clearing in the same way as previous years, if they want to. It’s important to remember they don’t have to accept any offers they receive, and should consider all their options before committing to a place.

All the offers made by universities and colleges who call them during Extra, will still be subject to the offer conditions.

UCAS will ensure protocols and guidelines for contacting applicants are clear.

All current applicants from your centre will receive an email invitation with the option to sign up to this free service. In the event that they fulfil their offer conditions and receive a confirmed place, their name will be removed from the service and they won’t be contacted.

Applicants with predicted or achieved A levels, SQA, International Baccalaureate (IB), Access to HE, and BTEC qualifications are included.

Direct contact service FAQs