How you can contact us

Teachers and advisers can contact us by phone, email or using social media.

If you are a teacher or adviser and need to contact us about any aspect of the application process, our Customer Success Team is here to help. This is a priority service for advisers – please do not share the details with applicants

If you’re an applicant please contact us using the details provided or check out our FAQs.

Mike Welsh and his team are ready to answer any questions you have, wherever your school or college is based.
Our normal opening hours are Monday to Friday 08:00 – 18:00 (UK time).
  • UK (teachers and advisers only) – 0345 123 8001*. This is a priority service for teachers and advisers.
  • Outside the UK (teachers and advisers only) – +44 330 333 0239 (international call rates apply).
  • Email – This is a priority service for teachers and advisers.
  • Fax – 01242 544 961

If you have hearing difficulties, you can contact the Customer Experience Centre, using the text relay service:

  • UK – 18001 0371 468 0 468*
  • Outside the UK – +44 151 494 1260 (text phone) and ask the operator to dial 0371 468 0 468

*Calls will be charged at your standard network rate.

On Twitter?

Follow us on Twitter @ucas_online.


We love to hear from you – if you would like to give us feedback on any of our products or services, please use the 'Give feedback' button at the bottom of this page.


If you wish to make a complaint, please email

Sign up for updates

If you would like to receive monthly updates from us throughout the application process, please sign up for our newsletters. You can also follow our adviser newsfeed for the latest information.