Quality standards and awards

We're proud to have achieved several quality standards, as well as a number of awards that recognise our commitment to customer service.

ISO/IEC 27001:2013

ISO 27001 is an information security standard that recognises the importance of data and information to the continued success of the organisation.

UCAS is committed to protecting its information and that of its customers. To achieve this goal, UCAS has implemented an Information Security Management System (ISMS) in accordance with ISO/IEC 27001:2013.

The Information Security Management System relates to all business aspects of UCAS' operations; primarily relating to the management of applications to post-compulsory education within the UK, and covers the governance of the provision of information primarily relating to the management of applications to post-compulsory education within the UK to external organisations.


Customer Contact Association Standard

The CCA Standard is an operating guide designed to assist organisations with delivering increased levels of efficiency and customer service. Contact centres are independently assessed by approved Accreditation Bodies and recommendations for accreditation are approved by CCA Standards Council.


Social Buzz Awards

Highly Commended for Best Social Media Customer Service Strategy/Campaign 2013.


European Call Centre Awards

  • Winner of Best Social Media in Customer Service 2013.
  • Highly Commended for Small Team of the Year 2009.

South West Contact Centre Forum

  • Winner of Best Support Team 2012.
  • Winner of Manager of the Year 2009.
  • Highly Commended for Team of the Year 2009 for the Schools and Colleges Team.

Customer Contact Association Awards

  • Winner of the Most Effective Use of Social Media Award 2011.
  • Winner of Manager of the Year 2009.
  • Highly Commended for the Schools and Colleges Team in 2009.