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Our standards and services to customers
We're committed to providing great customer service – our standards are explained here.
Terms of service for the UCAS Outreach Connection Service
These are the terms of service which govern your ability to advertise your outreach opportunities for the purposes of widening access and participation in higher education on the UCAS Adviser Hub.
Contextualised admissions – how it works in practice
Helping form a more complete picture of an applicant’s individual characteristics.
Widening access and participation
How we support widening access and participation through our products and services.
Amendments to the Tariff consultation
In July 2021 UCAS launched a consultation into a number of proposals relating to the information we make available about qualifications and their use in progression to higher education. The scope of this consultation included the current Tariff (but not the methodology behind the calculation of Tariff points) and Qualification Information Profiles.
Monitor, report and showcase your students' progression
Our adviser packages complement the data available in the adviser portal – find out where your students are progressing to and see how you compare within the sector.
Teacher training transition
Here you will find the latest information on the transition work we are doing with the Department for Education.
Tracking your students’ applications post-submission
By entering the buzzword, students give their permission to share their data and for your centre to manage the entirety of their application including viewing offers, decisions, and replies.
Business Partner Code of Conduct
UCAS is committed to operating ethically, demonstrating integrity and acting responsibly to its customers and wider stakeholders.
Criminal convictions good practice for providers
Check out our good practice resources, to support you with changes to the criminal conviction question in the application.
Historical entry grades: Adviser guide
Our course pages now display both the advertised and actual grades of accepted students to help students understand more about the grades universities and colleges have accepted previously. The entry grades data uses up to five years of historical data (2019– 2023 application cycles).