Getting support

If you have any problems, dont worry, therell be plenty of people you can talk to.

  • First of all your course provider will have people you can talk to – your tutor, different advisers and your students' union.
  • If you'd like something confidential, anonymous and over the phone you could call Nightline – a listening, support and information service, run by students for students.
  • There's also The Site – full of help and advice for students, as well as a free question and answer service.

Problems with the course provider


If you're struggling or not enjoying the course speak to a tutor.

  • They might have good advice or a helpful solution.
  • Maybe you could swap courses without losing time or credit.


If you're having trouble you might be able to sort out an alternative.

  • If it's a problem in halls the accommodation office might be able to help.
  • Try your student support service if it's a private landlord.


If it's a problem with the course provider you can get free legal advice through your students' union.

  • Some have a legal information centre you can go to.
  • They might have a weekly drop-in centre with a qualified professional you can talk to.

Personal problems


  • Many course providers have their own medical centres you can go to, or at least advice about local doctors.
  • If not a student adviser should be able to advise you about local doctors.
  • If there's anything that affects your studies let your tutor or an adviser know as soon as you can.

Info for students with disabilities and care leavers



 Making friends

The best way is to get stuck in.

  • Get to know your housemates and other students on your course.
  • Join clubs and societies that share your interests – think about volunteering too.

Missing home 

Don't panic – lots of students go through this at first.

  • It's a massive change, but just try to get involved with campus life and keep busy.
  • Maybe speak to a counsellor – they might have advice to help you get used to your new surroundings.

Thinking about leaving?

If you're thinking about dropping out, talk it over first.

  • Speak to family, friends, tutors, advisers or support staff to figure out what you want to do.
  • If you do drop out don't feel like you've failed – remember you've taken the time to think it over and it's what feels right for you. See what other options are available – you might find something else to get inspired and enthusiastic about instead.
  • (If later you decide to reapply it'll be a new application – you can't reuse your previous one.)

Alternatives to higher education